DESIRE Summer School Liveblog Day 3

The morning poster discussion session was quite good.  Stefan and Joao coordinated a session where people would go around and put comments and chances for collaboration on each others posters, then we had a chance to digest a bit the things that were put oni our posters then we had a kind of unconference style discussion on topics proposed, two sessions of 20 minutes each.  I tip my hat to Stefan for making it all work.

After the coffee break we’re coming into the next session given by Joao on Qualitative Analysis: Structure locations.  The why and how choices of desire.  Qualitative research is the method of inquiry that invetigates the why and how of desig, choices, decision making, not just what, where, and when.  Smaller but focused samples are more often needed, rather an large samples.  The results of such are only hypotheses says Joao, not real conclusions, and I would agree that is true if they are taken outside of the context originally being studied.

What approach will we take in qualitative research? A grounded theory practice, ethnography, organizational narratives, shadowing, etc.

The why and how, while dealing wand collecting data from people with different backgrounds.  We use words in different ways, use different words for the same concepts etc.  A context for this, the vocabulary/language issue.  A Design Dictionary by Michael Erlholf and Tim Marshall is a very interesting attempt to make a kind of universal set of meanings.

Analyzing enormous amounts of data: use systematic terminlogy, then validation, and we’re going to talk more about structural common places and isotopes.  Isotopes, from the greek, “at the same place”  The research from Raquel Antunes (who presented her work here at the summer school via a poster and with whom I think my project may have some interesting overlap is studying this.  It’s a case study of 26 medium and large companies that make decorative ceramics.  Structural Common places is an idea talked about by Salana and Albarello et al (in pratiques et methodes de rescherche en sciences sociales)  Finding these structure common places may be better according to Joao because the “original meaning” of the person interviewed may be lost in codes and the inexperienced researcher may have a hard time.

From the slides “However we may assume, that a possible path is that the interpretation of data is a process of translation.  The terminology used for those structural locations comes not from the specific vocabulary used byu the interviewed/researcher, instead comes form the terminology used by the stakeholders of the field of knowledge in discussion.  at the same time that new structural locations are added, they are by inherence shaped by the previous ones.  A collection of interdependent structural locations shape an isotope.

Now a picture of the isotope of design engineers a 3d hill plot of various terms such as product development, aesthetic, product quality etc.  Each of these terms has a consistent place across various isotopes like designers, creative managers etc.

The audience is fairly confused on why the 3d plot is used, as it doesn’t seem to add any layer of meaning, and 2d would be clearer.  I’m also quite confused on what the difference is between these isotopes and coding is, how it really helps in the way described.  Joao says we’ll see as we go along.

The 3d plot “Fails the law of parsimony” says Erin, and I agree, Stefan Sloegl is agreeing with this as well and trying to explain that it’s just kind of confusing.  Joao says that this is a kind of stepping stone, part of a work in progress.

Now we’re seeing a stratified representation of the structural locations of design management definitions by all interviewees. It has a number of different layers with the various terms listed by frequency in various layers.

He’s now giving us a kind of “homework” to use a more traditional coding method and this method.

This seems to be the end of the session, and we’re heading to lunch soon.

Now up is Alan Dix, he’s talking about what he won’t talk about, but are his other interests.  From conceptual to computational models.  What do I mean by computation model?

1) I don’t know just a title

2) A model of a phenomenon (creativity!) that can run on a computer.

3) using a computation analogy to understand creativity.
150 years ago we used electricity to understand our world, 300 years ago it was steam, now it’s computation, none are better, but it’s helpful to understand things.  The moment we think we truly understand something that’s when we’re on dangerous ground.

Ways of using computation model?

  1. Simulation (a model for the phenomenon of interest only accurate to the level of interest)
  2. Inspiration (maybe existing algorithm technique as analogy)
  3. Prediction (often, though not always, quantitative)
  4. Insight (qualitative)

Simulation: The example of rabbits on an island and how populations relate to grass on the island and how they alternate between across years.  so while the simulation is quantitative you can get qualitative ideas from it too.  Hilliard, a syntax of space.  They model people going from one intersection to another in a city and individual behaviour is not realistic, aggregate behavior is.

Inspiration from computation.  Finding good/creative ideas, it’s a bit like optimization/solution finding.  Lots of algorithms in AI and operation search.  So if you have similar problems you often have similar solutions.  Generate and test.

Prediction: Prototyping as hill-climbing, you need to start at a good point, you need to understand what is wrong.  a clever person will look at the map. Genetic algorithms.

Is all of this reallyt like human creativity? What’s different?

Guided, not blind. I.e. we can step back, look outside of the process and evaluate, understand the territory. So we’re better.  ’Best’ design, or some design?  Evaluation: hard, word suggests a fixed context but there is co-evolution of problem and solution space.  From evaluation to en-valuation: in what context does it have value, what are the values in it?

Modeling regret

It’s modal/counterfactual ‘what if’ analysis, it’s worst when you ‘nearly’ averted disaster, it seems to be about learning.  So how do we learn…?

Now a break then a workshop, no notes on the workshop for now.

The three lenses of innovation

I playfully have referred to this concept as “becoming a three eyed monster”  like this picture here.

3 eyed montster

This is not a new concept by any stretch of the imagination.  The faculties of industrial design and engineering here in the Netherlands have organized their departments around these three ideas for 25 years or more.  Tim Brown in his book, Change by design, talks about three related concepts: Feasibility, Desirability, and Viability.

What I’m saying is that we need to look through three different lenses in order to innovate well and successfully.  They are technology, people, and business.

Technology

Technology constrains what is currently possible, and of course there are a number of patent, licensing, and standards issues that are associated with technology.  Technology asks questions about what can be built, and how to build it.

People

The people lens is all about what people want, what human value does it serve, how does it fit into our human lives, and does it share the values we do?  There are many ways to study people inside of innovation, broadly they are quantitative and qualitative.

Designers and people who use user-centered design (UCD) tend to study people qualitatively.  We value the lived experience of being in the field with those we are interested in, and if we’re not in the field ourselves we are close by helping to plan the study and we’re there first hand when the analysis of the study is done, participating and drawing our own conclusions about it.

Marketers have long honed their skills at studying people quantitatively.  Compared to UCD and design research marketing research is a well established field with standard methods and well-known and respected journals with established disciplinary and sub-disciplinary boundaries.  Marketing research is almost always conducted by an outside party thus bringing an objectivity to the data, and of course sampling size and generalizbility is important.

Business

Business concerns are many and varied in this description, but here are some samplings: how well does this idea fit within our current business, can we make money with this product/service/experience, what are the supply chain implications for this and does it fit within our current system, and of course many more.

My hypothesis

I think we can create better, more meaningful innovation by having a fuller understanding of people from both points of view in the new product creation process.  I am studying how we do this, it is the focus of my research.

Does the idea of these three lenses make sense to you?

Please steal this idea

Do you ever have a variety of disparate deadlines and you would like to keep track of them in a very visual way?
Quite often academics have this problem in that there are a number of possible conferences or journal issues that have deadlines not only for submission of your paper, but if accepted you then have a deadline on “camera ready” editions of your work, a deadline for registration, and of course the conference itself.
What if you could see how many days you had left in a countdown kind of style until the deadlines of these various conferences?
This could be a customized webpage or a “widget” associated with igoogle, yahoo, google toolbar, or something native to your OS. Though you could of course enter in your own deadlines, you could however search for conferences and other things by keyword or tags assigned to them as others upload their due dates. One could also create lists of conferences and journals and you could import a list wholesale.
I imagine there are a number of ways this could be used, but this is the one I can think of most readily.
Who wants to make this one? Go ahead and steal it, attribution would be nice, but hey, in this game execution counts for a lot more than the idea.

Innovation Methods

I have begun my PhD journey into the world of innovation methods.  I have been thinking about what I think innovation is.  My first working definition is the creation of a new experience.  I should first qualify that I am using the word experience as a port-manteau kind of catch-all term that envelopes everything from products or artifacts, to systems, or services to something that can only be described as an experience such as cirque de soleil or Disneyland (for one take on types of innovation see doblin’s ten types).  When I say new I mean some facet of it is new, it may only be the packaging, or branding, or it may be a feature, or it may be the way it is marketed or a combination of some of these or other things I haven’t mentioned but are equally applicable.

Methods are activities, processes, or tools used while innovating. I haven’t worked on a good working definition for methods, and am open to suggestions of course.

One of the first challenges of my project is that innovation happens all over an organization, and Philips is certainly no exception to this.  There are people in traditional R&D functions (like where I am in Philips Research) and people in various business units (or sectors as we like to call them at Philips) as well as people in strategy, marketing, marketing intelligence, and design.  Just getting a handle on what all these various departments are doing is a massive undertaking, so I’ve begun interviews all over Philips to start understanding what is happening and to digest this information.  At the same time I am trying to make sure that my present work adds some value to my department before I am ready to start producing some kind of intervention into a process with a new process or training or whatever it is I will choose to do.

Of course the other thing that is constantly on my mind is that this is not just about Philips, but rather any organization, so I am working on reaching out to other organizations to see how they are doing this and how it works for them.  I certainly will need help to do this, so anyone reading this, if you work in an organization and would be willing to talk to me about innovation methods, please contact me.

The last thing of course is targeting my findings for publication in various places.  Of course various design-oriented venues come pretty high on my list, I’ve considered some communications venues (as communication between parts of an organization are so important in innovation), and I’m still actively looking for other high quality venues for either journal articles or or conference presentations (and certainly for the next 2 years or so doctoral consotiums or other similar venues where the feedback and interaction is high would make a lot of sense).  Again I welcome any all all suggestions for these.

The big move, working at Philips, and CHI

So it’s been a long while since I’ve taken the time to blog.  I never thought it would let it go this long, but here we are with a big several-month-long gap in blogging.  Essentially the 3 big things that have and are happening are what are in the title, the move, working at Philips, and working on CHI2010-2011.

I blogged previously about being the preferred candidate, and when I was later offered the position outright I accepted.  Then, even after buying tickets and scheduling movers we got the news that my visa/work permit had not come through.  This was in late April with a May 15th starting date.  It threw us back into limbo while Philips tried to work things out.  After much travail we were able to get everything worked out by Late June, so we chose August 1st as a start date.  So we flew out on July 29th and stayed in a temporary apartment for a few weeks while we found a house.  There was much hullabaloo about finding the right place, and then our stuff was stuck in customs forcing us to stay in the apartment longer, but in the end we’re finally settled in more or less.

Working at Philips has been an interesting experience.  Some of the bigger challenges are involved with the fact that I started on Aug 1.  For those who are not familiar with how much of western Europe works late July and August are the vacation (though they are more like to say holiday) period.  My supervisor here was gone for the entire month plus some, my line manager here also gone for most of the month.  As I walked down the hall of my floor in building 34 on the beautiful high tech campus I saw many of them empty each day.  I’ve never worked at one of the really large corporations or one that has been around for decades upon decades.  While I’m sure they’re not all like this, it’s pretty crazy how much bureaucracy there is.  In many ways one part of the company has no idea what another part is doing.  A very funny thing happened where I corresponded with the human resources department.  As a series of people from different departments came and went from vacation,  and changes in job function a huge misunderstanding came about.  A concerned HR supervisor type person asked me for a meeting over in the building not too far from mine.  After a few minutes of chit-chat he came down to the question, and in a matter of perhaps 15 seconds the whole thing was cleared up and we both laughed.  We both kept on laughing as we thanked each other for a fun and easy meeting, and we did it again via email.  Almost all these kinds of incidents have happy endings, like when I called the IT helpdesk “engineer” who insisted that the exchange server name I needed to set up mail on my ipod touch didn’t need a top level domain (tld) in order for it to work.  Of course that is true on a local network, but I would certainly be taking my handy portable device many places, and even on campus the wireless is outside of the intranet here so yah nice.  He insisted that the iphone was not supported so there was little he could do but he pointed me to a site that was designed to help Windoze mobile users set up their phones after 10 mins on the phone.  Within a minute I found the super secret information I needed (www.mail.philips com, shockingly difficult stuff) and it worked perfectly.  So yes it all does work in the end, but I ask at what cost?  I guess that is part of my research, which I will certainly blog more about in the future.

CHI, the premiere venue for those working and researching the topic of Human Computer Interaction is a fun dynamic conference.  One visit in 2006 to the annual conference in San Jose and I was hooked.  Now I’ve been asked to help organize the student volunteers for the conference in 2010-2011  (Incidentally you can now register for the lottery for 2010).  It’s been a blast to be on the organizing committees for these two conferences and get a peak at the tremendous amount of work that it takes to pull a conference like this together.  Of course with all that organizing I have perhaps let my own preparation for my submissions suffer a little, but hopefully I’ll still have something to present.

So these are the three things that have been taking my time lately, keeping me away from blogging, but I am sure to be more prolific in the near future.