Archive for the ‘innovation’ Category

Please steal this idea

November 11th, 2009, posted in Conferences, innovation

Do you ever have a variety of disparate deadlines and you would like to keep track of them in a very visual way?
Quite often academics have this problem in that there are a number of possible conferences or journal issues that have deadlines not only for submission of your paper, but if accepted you then have a deadline on “camera ready” editions of your work, a deadline for registration, and of course the conference itself.
What if you could see how many days you had left in a countdown kind of style until the deadlines of these various conferences?
This could be a customized webpage or a “widget” associated with igoogle, yahoo, google toolbar, or something native to your OS. Though you could of course enter in your own deadlines, you could however search for conferences and other things by keyword or tags assigned to them as others upload their due dates. One could also create lists of conferences and journals and you could import a list wholesale.
I imagine there are a number of ways this could be used, but this is the one I can think of most readily.
Who wants to make this one? Go ahead and steal it, attribution would be nice, but hey, in this game execution counts for a lot more than the idea.

Innovation Methods

October 12th, 2009, posted in Conferences, Grad School, innovation

I have begun my PhD journey into the world of innovation methods.  I have been thinking about what I think innovation is.  My first working definition is the creation of a new experience.  I should first qualify that I am using the word experience as a port-manteau kind of catch-all term that envelopes everything from products or artifacts, to systems, or services to something that can only be described as an experience such as cirque de soleil or Disneyland (for one take on types of innovation see doblin’s ten types).  When I say new I mean some facet of it is new, it may only be the packaging, or branding, or it may be a feature, or it may be the way it is marketed or a combination of some of these or other things I haven’t mentioned but are equally applicable.

Methods are activities, processes, or tools used while innovating. I haven’t worked on a good working definition for methods, and am open to suggestions of course.

One of the first challenges of my project is that innovation happens all over an organization, and Philips is certainly no exception to this.  There are people in traditional R&D functions (like where I am in Philips Research) and people in various business units (or sectors as we like to call them at Philips) as well as people in strategy, marketing, marketing intelligence, and design.  Just getting a handle on what all these various departments are doing is a massive undertaking, so I’ve begun interviews all over Philips to start understanding what is happening and to digest this information.  At the same time I am trying to make sure that my present work adds some value to my department before I am ready to start producing some kind of intervention into a process with a new process or training or whatever it is I will choose to do.

Of course the other thing that is constantly on my mind is that this is not just about Philips, but rather any organization, so I am working on reaching out to other organizations to see how they are doing this and how it works for them.  I certainly will need help to do this, so anyone reading this, if you work in an organization and would be willing to talk to me about innovation methods, please contact me.

The last thing of course is targeting my findings for publication in various places.  Of course various design-oriented venues come pretty high on my list, I’ve considered some communications venues (as communication between parts of an organization are so important in innovation), and I’m still actively looking for other high quality venues for either journal articles or or conference presentations (and certainly for the next 2 years or so doctoral consotiums or other similar venues where the feedback and interaction is high would make a lot of sense).  Again I welcome any all all suggestions for these.

The big move, working at Philips, and CHI

September 11th, 2009, posted in Conferences, Internal Stuff, Research, innovation

So it’s been a long while since I’ve taken the time to blog.  I never thought it would let it go this long, but here we are with a big several-month-long gap in blogging.  Essentially the 3 big things that have and are happening are what are in the title, the move, working at Philips, and working on CHI2010-2011.

I blogged previously about being the preferred candidate, and when I was later offered the position outright I accepted.  Then, even after buying tickets and scheduling movers we got the news that my visa/work permit had not come through.  This was in late April with a May 15th starting date.  It threw us back into limbo while Philips tried to work things out.  After much travail we were able to get everything worked out by Late June, so we chose August 1st as a start date.  So we flew out on July 29th and stayed in a temporary apartment for a few weeks while we found a house.  There was much hullabaloo about finding the right place, and then our stuff was stuck in customs forcing us to stay in the apartment longer, but in the end we’re finally settled in more or less.

Working at Philips has been an interesting experience.  Some of the bigger challenges are involved with the fact that I started on Aug 1.  For those who are not familiar with how much of western Europe works late July and August are the vacation (though they are more like to say holiday) period.  My supervisor here was gone for the entire month plus some, my line manager here also gone for most of the month.  As I walked down the hall of my floor in building 34 on the beautiful high tech campus I saw many of them empty each day.  I’ve never worked at one of the really large corporations or one that has been around for decades upon decades.  While I’m sure they’re not all like this, it’s pretty crazy how much bureaucracy there is.  In many ways one part of the company has no idea what another part is doing.  A very funny thing happened where I corresponded with the human resources department.  As a series of people from different departments came and went from vacation,  and changes in job function a huge misunderstanding came about.  A concerned HR supervisor type person asked me for a meeting over in the building not too far from mine.  After a few minutes of chit-chat he came down to the question, and in a matter of perhaps 15 seconds the whole thing was cleared up and we both laughed.  We both kept on laughing as we thanked each other for a fun and easy meeting, and we did it again via email.  Almost all these kinds of incidents have happy endings, like when I called the IT helpdesk “engineer” who insisted that the exchange server name I needed to set up mail on my ipod touch didn’t need a top level domain (tld) in order for it to work.  Of course that is true on a local network, but I would certainly be taking my handy portable device many places, and even on campus the wireless is outside of the intranet here so yah nice.  He insisted that the iphone was not supported so there was little he could do but he pointed me to a site that was designed to help Windoze mobile users set up their phones after 10 mins on the phone.  Within a minute I found the super secret information I needed (www.mail.philips com, shockingly difficult stuff) and it worked perfectly.  So yes it all does work in the end, but I ask at what cost?  I guess that is part of my research, which I will certainly blog more about in the future.

CHI, the premiere venue for those working and researching the topic of Human Computer Interaction is a fun dynamic conference.  One visit in 2006 to the annual conference in San Jose and I was hooked.  Now I’ve been asked to help organize the student volunteers for the conference in 2010-2011  (Incidentally you can now register for the lottery for 2010).  It’s been a blast to be on the organizing committees for these two conferences and get a peak at the tremendous amount of work that it takes to pull a conference like this together.  Of course with all that organizing I have perhaps let my own preparation for my submissions suffer a little, but hopefully I’ll still have something to present.

So these are the three things that have been taking my time lately, keeping me away from blogging, but I am sure to be more prolific in the near future.

techno-feteshism & techno-utopianism

May 6th, 2009, posted in Philosophy of Technology, Social Media, innovation

I noticed again that I don’t know any person in the HCI community who doesn’t use one or more of the following email providers:

  1. University email
  2. gmail
  3. Their own domain email
  4. An organization email (like acm.org or other collective, it usually forwards to another account though)

It should be noted that some universities like IU are now turning to gmail or hotmail for student use at least.  Many people who have email at their own domain look to gmail/google apps to power their email.  I’m very hard pressed to name anyone that I’ve worked with closely that doesn’t use either university provided email and/or gmail.  Almost every person I’ve interacted with on twitter does the same.

Yet once you slip out of the technorati and the realm of students I hang with (though certainly not the student body at large) gmail is less common.  Strangely so many of the technorati are independents, or at least insist on using their own emails instead of a corporate account.  Whether this is because they’ve moved around enough that they know they don’t want to lose their email address when they change jobs, or they simply refuse to have corporate email systems foisted upon them I do not know.

Am I delusional and detecting patterns here that simply do not exist?  Perhaps they are not as widespread as I think, but there is a pattern there.

What does it mean? Well I think it may be an indication of those who care about technology and they care about how they look to others in terms of what technologies they use.  I think that often those who think that they are “in the know” as far as technology is concerned may also judge those who are not.  I know that I do sometimes.

Here’s an example: If I see a business that posts and @aol.com email addess I assume they have no idea what it means to work with technology and what they try and do with technology will be second rate.  I will try avoid that person and business if I can.

I, and I assume at least some others, are at least to some extent technofetishists and/or techno-utopians.  We love our technology, we think it will solve our problems and that one day things will be like Star Trek (the latest movie of which is coming out tomorrow, can’t wait).  So why does this matter at all?

For those who are working on design, and espeically designs that are supposed to innovate and/or create social change, this can be a dangerous thing.  We tend towards technical solutions, or emphasizing the technical in the design of systems.  “Technology will save us, it must, because what else will?” seems to be the thought there.  I must admit that this kind of thinking is part of the problem in my opinion.  This kind of thinking has the tendency to marginalize the human.  So if we are trying to practice human-centered design, should we always be looking for technology to solve a problem?  Perhaps it is the driving need to be able to scale something, make it duplicable, and homogenous/systematized that we so often look for in business and science.  If we are truly to practice something that is human-centered, something that is more than just reductionistic do we need to leave our technofetishism and utopianism at the door? Maybe, or at least we need to box it up and set it aside from time to time, or at least a lot more often.

Is this a dichotomy? No I don’t think so, but it is something to be aware of.