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UX Research Manager
Macmillan Learning | Feb 2018 – Present
Creating and growing the research team as well as the Research Operations, as well as increasing quality and rigor in research across the entire UX team.
Sr. UX Researcher
State Farm | Feb 2014 – Jan 2018
Lead all claims-related research. Conducted user studies, usability studies, interviews, and other research methods to understand and improve customer experience of StateFarm.com and mobile applications.
Philips Research | Apr 2009 – July 2013
Employed a variety of qualitative research methods to study how people interact with technology and each other. This was alongside my PhD research as part of an EU-funded, prestigious Marie Curie fellowship.
The Experience Institute | 2007 – 2018
A UX strategy and research consulting company I formed and ran for over a decade with clients both small (1 person) and large (1000+).
Marie Curie Doctoral Research Fellow
2009-2014 | TU Delft
Doctoral research studying research teams to better understand communication in Design & Innovation.
MS Human-Computer Interaction Design
2008 | IU Bloomington
Research and Design focus including methods and design studio culture.
BA Philosophy | 2003
Brigham Young University
Coursework in philosophy of language and communication as well as Linguistics/Cultural Anthropology.